Schedule Of Rates
Managed IT Service Levels and Infrastructure/Cloud support pricing.
Managed IT Service Levels
Service Levels
Silver
Gold
Platinum
User Support *
Unlimited 24/7/365 Remote Monitoring, Maintenance, Support. Call, email, or chat any time, for any issue — no limits.
✓
✓
✓
Onsite Maintenance and Support
Quarterly Onsite Visit**
Monthly Onsite Visit**
Unlimited
Computer Management
Managed Anti-Virus / Anti-Malware / Ransomware Detection, PAM
✓
✓
✓
Device Backup and Recovery (Includes Monthly Testing)
✓
✓
✓
Operational Support Services
Monthly Executive Report
✓
✓
✓
IT Budget Preparation
✓
✓
✓
Security Awareness Training
✓
✓
✓
Move, Add, Or Change of User
✓
✓
✓
Asset & Inventory Management Report
-
✓
✓
Virtual CIO - Regular Technology Business Reviews
-
✓
✓
24/7/365 Cloud, Network, and Endpoint Live Response
-
✓
✓
End User Training (2 hrs. per month)
-
-
✓
Monthly Investment / Per User
$95
$130
$145
Each Level provides a discounted rate of $100 per hour on Projects and Out of Scope (OOS) services as needed.
* User support covers all End user devices, computers, cell phones, tablets, etc.
** Additional onsite support will be billable at the discounted hourly rate.
Infrastructure And Cloud Services Support
Service
Per Month
Network and Phone Support
Network - 24/7/365 Remote Monitoring, Support, and Maintenance (Dependent Upon Complexity S, M, L Per Site)
$150 - $350
IP Phone System - 24/7/365 Remote Monitoring, Support, and Maintenance (Dependent Upon Complexity S, M, L Per Site)
$75 - $150
Server Support
General Server - File Server, etc... 24/7/365 Remote and Onsite Monitoring, Support, and Maintenance (Per Server)
$200
Device Backup and Recovery (Includes Monthly Testing)
$150
Cloud Services
Azure Tenant Management
$200
AWS Tenant Management
$200
Microsoft 365 Tenant Management (Includes Cloud Backup for All Users and Data)
$250
Google Workspace Tenant Management (Includes Cloud Backup for All Users and Data)
$230
Website Support and Maintenance (Does not Include design. Includes minor content changes)
$150
Standard Time & Material Rates
Labor Type
Rate (hr)
Minimum
Increment
IT Services — 8am–5pm Monday–Friday EST
Remote
$150
¼ Hour
¼ Hour
Onsite
$175
1 Hour
¼ Hour
Travel*
$105
1 Hour
¼ Hour
IT Services — All other times (incl. Sat/Sun/Holidays)
Remote
$200
1 Hour
¼ Hour
Onsite
$250
2 Hour
¼ Hour
Travel*
$105
1 Hour
¼ Hour
Non‑IT Services — 8am–5pm Monday–Friday EST
Onsite
$90
1 Hour
¼ Hour
Travel*
$60
1 Hour
¼ Hour
Non‑IT Services — All other times (incl. Sat/Sun/Holidays)
Onsite
$126
2 Hour
¼ Hour
Travel*
$90
1 Hour
¼ Hour
Non‑IT Services apply to cabling, analog or digital or IP telephones and electrical. All other categories of service will be billed at our IT Services rate. *Travel is billed as round trip. Other rate structures are available upon request.