How to Get Help

If you need help, we’re here to make it easy. Use any of the options below to contact the ASON Help Desk.

ASON Help Desk Support — Quick Reference

1. Request Support by Email

  • Email support@asoninc.com
  • Subject: short summary (e.g., “Printer won’t print”)
  • Body: describe what’s the issue, when it started, urgency, who’s impacted, and include your name, email, and phone. Screenshots are helpful!

2. Request Support by Phone

3. Request Help Desk Support from Your Computer

  • Look for the ASON icon (usually in your Windows taskbar, bottom right, in the “^” hidden icons).
  • Right-click the icon and select “Request Support” or “Take Screenshot and Request Support.”
  • Fill out the support form (describe the issue, urgency, who’s affected, and your contact info).
  • Click Submit — you’ll receive a ticket number once it’s been sent.

Tip: If the icon isn’t there, use another option above and let us know about the missing icon.

Emergencies & Escalation

  • For urgent issues or after-hours support, please request support by phone.

Revised Date: 9/18/25

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