See what flat-rate IT actually saves
Real savings from real Central PA organizations that switched from hourly or variable IT billing to ASON's CompleteCare plan. Every number below comes from actual client data.
What clients typically gain
- 30–75% reduction in IT costs
- Predictable monthly budgeting
- More services for less money
- Zero surprise invoices
Senior Services Nonprofit — 2 users
The situation
A small nonprofit serving seniors was considering canceling managed IT entirely and switching to hourly billing to save money. With only two users and roughly three support issues per month, they assumed a flat-rate plan couldn't be worth it.
We ran the numbers. They stayed.
The results
Why it matters
Over four months, support tickets alone would have cost $1,650 at hourly rates. But the real story is the 44 issues caught automatically by monitoring — problems that never became emergencies. At hourly rates, those fixes would have added another $1,650, bringing the true comparison to $760 vs. $3,300 for the same period.
Projected annually: $2,280 on CompleteCare vs. $9,450 at hourly rates — and that's before factoring in two aging Windows 10 PCs that were replaced at no additional charge under the plan.
As an organization holding sensitive personal data for a vulnerable population, the plan also includes antivirus, endpoint detection and response, and M365 security monitoring — protections that would be completely absent under hourly billing. It's not just about cost. It's about protecting the people who depend on you.
Community Organization — 3 users + 9 devices
The situation
A community organization was paying $857.88/month with variable billing — 8x5 remote support only, onsite visits billed hourly at $100/hr, no formal network or M365 management, no backup program, and no budget planning support. Variable labor charges averaged $259.58/month on top of their base.
They were paying more and getting less. The variable billing also created admin overhead — every onsite visit required approval and tracking.
The results
What changed
The immediate savings are clear: $93.58/month ($1,123/year) less — while gaining services they didn't have before. Support upgraded from 8x5 to 24/7. Device backup with monthly testing was added. Network management was formalized. M365 tenant management was included at a 70% discount. IT budget preparation support was added.
At standard rates, the included labor alone is worth $717/month. At typical 40% utilization, their effective cost drops to $464.30/month vs. the $857.88 they were paying — real savings of $393.58/month ($4,723/year).
Just as important: they eliminated the admin overhead of approving and tracking individual onsite work. No more hesitating to call because every interaction triggered a billable event.
Multi-Site Distribution Company — 9 locations
The situation
A distribution company with nine locations was averaging $3,238/month with a $2,085/month variance — bills swung from $2,968 to $5,053. Support was reactive only, with no regular onsite maintenance. Hourly billing anxiety meant they were avoiding needed work. After-hours support was provided on "good faith" with no guarantee.
The sticker price of $3,800/month looked like an increase. The reality was the opposite.
The results
The full picture
The plan includes $1,100/month in service value: quarterly onsite visits across all nine sites plus MAC (moves, adds, changes) work. That's 72 hours of onsite maintenance annually — included, not billed. Net value: saving $538/month while getting dramatically enhanced service.
Cost variance was eliminated entirely. Their July bill hit $5,053 under the old model — Silver caps at $3,800, every month, no exceptions. Maximum annual savings versus peak months: $15,036/year.
After-hours support is now guaranteed, not "good faith." And because proactive onsite visits are included, they're no longer avoiding the maintenance that prevents expensive emergencies in the first place. The $5,000+ months were a symptom of deferred work — the plan fixes the root cause.
The savings at a glance
| Senior Nonprofit | Community Org | Multi-Site Company | |
|---|---|---|---|
| Before | Hourly billing | $857.88/mo variable | $3,238/mo avg (up to $5,053) |
| After (CompleteCare) | $190/mo | $764.30/mo | $3,800/mo fixed |
| Annual savings | $7,170+ | $1,123 – $4,723 | Up to $15,036 |
| Key win | 75% cost reduction + security | Pay less, get more | Predictability + proactive maintenance |
Ready to see what you'd save?
Every CompleteCare proposal starts with a free analysis of your current IT spending.