Support

Whether you need remote, onsite or emergency support we have multiple ways to serve your requirements, including Staff Augmentation and Managed Services.  We have a full range of ways to serve your requirements from basic “Time & Material” and “Block Of Time” agreements, to customized Service Plans that include 24/7 proactive real-time monitoring of your network with notifications.

Our team of experienced professionals is comprised of a group of individuals that are passionate about what we do. We use the team approach to your advantage.  The ability to work as a team has endless advantages, which is precisely why ASON places tremendous value on it.

We understand the partnership you desire is as important as the services or product you deliver to your clients. Many network technicians have built a reputation for making people feel uncomfortable whose technical skills may not be up to par. This is not the case with ASON team members. Technicians who come to work for ASON go through an extensive selection process. We are here to make your job easier, not the other way around.

We developed a Service Management Platform for our clients to open service requests (tickets) and then we manage the requests to resolution. These tickets will track activity and correspondence so you can stay informed. You can open a new service request by clicking here to open a Ticket, in which you will get an immediate reply with a ticket number in the subject line. Please be sure to include all contact information and attachments before submitting the ticket. Please reply back on this email or any other email that has the related ticket number in the subject line so that correspondence is tracked until resolution.

Although our hours of active operations are between 8:30 AM and 5:00 PM EST we provide an emergency service call back. If you should have an emergency after hours please call the office 717-757-2414 and dial 3 for service. Leave your name, call back number and a brief description of your problem and a service technician will return your call promptly.